Track your order

Please enter your Order details and press “Track”
In the page that opens up click on your “Tracking ID”

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Frequently Asked Questions:

How long will it take to receive my order?

  • Free International Tracked & Insured shipping usually takes 2-5 weeks for most destinations, provided that no uncontrollable custom delays or other shipping anomaly occurs. We appreciate your patience.
  • Please Note: Custom Products take 4-7 days for us to design and manufacture.

I have not received a confirmation e-mail

  • We automatically send an “Order confirmation” e-mail, as well as an “Order shipped” email including your tracking details.
  • Please check your spam folder.
  • Confirm that your order e-mail is correct. If not please contact us, we’ll change it for you.

My tracking doesn’t seem to be moving. Why?

  • Your package is already inside the Logistics network and should be delivered within the expected period.
  • Each time a tracking label in the Delivery system is scanned, package movement information is registered.
  • If the shipment is traveling cross-country or passing between nations or territories, there can be several days between scans.

The tracking number doesn’t seem valid or says “Not Found”

  • Please try the following websites:
  • https://www.aftership.com/couriers/4px
  • http://track.4px.com/
  • https://global.cainiao.com/

It has been 5 weeks and I still haven’t received my order

  • On average, orders are delivered within 3 weeks of your purchase.
  • Unfortunately during unexpected situations (like a pandemic), and for reasons we can’t control (fewer flights, international delays and increased volumes, Christmas season) a delivery might be delayed even more.
  • Please rest assured, we offer a No-Questions-Asked refund/resend if your order isn’t delivered within 90 Days of your purchase.

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