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Frequently Asked Questions

I have not received a confirmation e-mail
  • Please check your spam folder. We always send an “order confirmation” e-mail, as well as an “order shipped” email including your tracking details.
How long will it take to receive my order?
  • Free International Tracked & Insured shipping takes 2-5 weeks for most destinations, provided that no uncontrollable custom delays or other shipping anomaly occurs. We appreciate your patience.
  • Please Note: Custom Products take 4-7 days for us to design and manufacture.
Tracking info has not updated for 14 days, why?
  • This is normal. While Free logistics doesn’t offer daily tracking status updates, you can still see the overall progress of your delivery.
What payment methods do you accept?
  • We accept PayPal and all major credit cards such as MASTERCARD, VISA, AMERICAN EXPRESS, DISCOVERY
What are the delivery charges?
  • We offer FREE worldwide shipping, currently shipping to over 100 countries.
How long will it take to receive my order?
  • Free International Tracked & Insured shipping takes 2-5 weeks for most destinations, provided that no uncontrollable custom delays or other shipping anomaly occurs. We appreciate your patience.
How secure is the shopping process? Is my data protected?
  • We use the latest SSL encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.

 

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