How long will it take to receive my order?
- Free International Tracked & Insured shipping usually takes 2-5 weeks for most destinations, provided that no uncontrollable custom delays or other shipping anomaly occurs. We appreciate your patience.
- Please Note: Custom Products take 4-7 days for us to design and manufacture.
I have not received a confirmation e-mail
- Please check your spam folder. We always send an “order confirmation” e-mail, as well as an “order shipped” email including your tracking details.
Tracking info has not updated for 14 days, why?
- This is normal. While Free logistics doesn’t offer daily tracking status updates, you can still see the overall progress of your delivery.
It has been 5 weeks and I still haven’t received my order
- On average, orders are delivered within 3 weeks of your purchase.
Unfortunately during unexpected situations ( like a pandemic), and for reasons we can’t control (fewer flights, international delays and increased volumes) a delivery might be delayed even more.
Please rest assured, we offer a No-Questions-Asked refund/resend if your order isn’t delivered within 90 Days of your purchase.
What payment forms do you accept?
- We currently accept PayPal and all major credit cards such as MASTERCARD, VISA, AMERICAN EXPRESS, DISCOVERY
What are the delivery charges?
- We offer FREE worldwide shipping, currently shipping to over 100 countries.
How secure is the shopping process? Is my data protected?
- We use the latest SSL encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.
How can i cancel my order?
- You can cancel your order and receive a refund within 48 hours after your order. If you request cancellation after receiving a shipping confirmation email, a refund can only be issued once your order has been returned to us.